RoomAssist lets guests report room, bathroom, housekeeping, maintenance and facility issues by scanning a QR code — no app required — and gives your team a real-time queue from Pending to Resolved.
Complements your existing cleaning and hygiene teams — it doesn't replace them.
Today
47
Requests
39
Resolved
6m 24s
Avg. Response
94%
SLA Compliance
Each room gets a unique QR code that identifies property, building, floor and room instantly.
The right department is notified the moment a request comes in, with automatic escalation.
Pending → Assigned → On the Way → In Progress → Resolved, timestamped for every request.
Response times, resolution times, SLA compliance and repeat-issue heatmaps for management.
Scan a QR code in-room, pick a service, submit a request — no login, no app download.
See guest flowA mobile-first queue of new, assigned and in-progress requests with one-tap status updates.
Open staff appProperty, room and staff analytics with a repeat-issue heatmap and exportable reports.
Open dashboard